Safarilink is Kenya’s premier safari airline with a network connecting domestic scheduled services to leading safari destinations within Kenya and across the border to northern Tanzania.
In light of the ongoing changes in consumer behavior, Safarilink recently adopted the Q-SYS Customer Experience Portal to manage its customers’ experience through various touchpoints. After careful consideration of several options, they settled on Q-SYS to help them improve and optimize their customer journeys.
According to Miss Terryanne Mutindi, Safarilink’s Communications & Operations lead, they have witnessed an increased level of engagement with their customers since deploying the Q-SYS CX Portal.
“Thanks to the Q-SYS CX Portal, we can now deliver hyper-personalized customer engagement since every interaction from booking a flight to checking in and QR codes in all our counters are opportunities to interact with the clients.”
We are proud of this new partnership at Q-SYS and the larger RIANA Group and endeavor to help organizations continuously deliver better experiences and improve business results.