The importance of strong relationships between businesses and customers in the financial sector cannot be gainsaid. With stiff competition and constant changes in the business environment, delivering greater comfort and convenience for the customer is the key to success in this relationship. Increased demand for personalized customer care has led to an accelerated adoption of bank queue management systems
Q-SYS for financial sectors enables institutions to establish a cordial relationship with their customers and deliver an immersive customer experience. Besides adding on to the customer experience, it also encourages customers to explore other banking services at offer consequently making them loyal customers.
Q-SYS feedback system for banks is an intuitive solution that perfectly complements the queue management system. By integrating the bank feedback system with the core banking systems, banks can effectively personalize customer journey from Pre-arrival by way of a mobile application, to post services. Leading financial institutions such as banks, insurance companies, SACCO’s and many others have benefited immensely from our system.