Feedback Channels

Feedback Channels

The Q-SYS system is versatile. It enables customers to provide feedback at various touch points through various channels such as SMS, dedicated Feedback kiosks, QR codes and even integration with payment wallets.

All feedback channels track back to the same centralized system to provide a meaningful overview.

Payment Wallets

Mobile-wallets represent the new frontier of cashless payments as they have transformed smartphones into secure and convenient payment tools. Thanks to its convenience, speed and added security features, payment wallets have become increasingly popular.

Q-SYS has integrated its feedback system with multiple payment wallets. Whenever a customer successfully completes a payment transaction using these wallets, an SMS with the weblink of the feedback questionnaire is sent to the customer allowing the customer to record their experience.

Payment Wallets

Mobile-wallets represent the new frontier of cashless payments as they have transformed smartphones into secure and convenient payment tools. Thanks to its convenience, speed and added security features, payment wallets have become increasingly popular.

Q-SYS has integrated its feedback system with multiple payment wallets. Whenever a customer successfully completes a payment transaction using these wallets, an SMS with the weblink of the feedback questionnaire is sent to the customer allowing the customer to record their experience.

QR codes

QR codes are essentially an advanced extension of the conventional barcode that can be seen on everything from supermarket groceries receipts to large shipment containers. These images can be scanned from any direction and can be instantly read using a smartphone camera.

Any customer who walks into your establishment can easily scan the QR codes which will direct them to the web link of the feedback questionnaire. The QR codes can be easily customized, in that the contents of the questionnaire can be edited or modified without altering the QR code itself.

SMS

When customers walk into your establishment and enter their mobile number into the Q-SYS-enabled kiosk, the system provides them with a soft token on their mobile that directs them to the service they wish to avail.

Once the customer is served via the Q-SYS queue management system, the person serving the customer will “End” the ticket at the last service point in the customer’s journey. The customer then receives an SMS with a feedback link prompting him/her to rate the service.

SMS

When customers walk into your establishment and enter their mobile number into the Q-SYS-enabled kiosk, the system provides them with a soft token on their mobile that directs them to the service they wish to avail.

Once the customer is served via the Q-SYS queue management system, the person serving the customer will “End” the ticket at the last service point in the customer’s journey. The customer then receives an SMS with a feedback link prompting him/her to rate the service.