Queuing is one of the biggest discomforts in stores, hospitals, banks and government institutions, and a structured approach to queuing is expected by a large number of customers and citizens.
An efficient queue management system like Q-SYS helps you control your customer’s experience. It lets you define the way your team handles customers when they visit any of your branches. It also allows your whole organization to work in harmony – no matter how large or complex it is.
With effective organization of queues, you can provide visitors with virtual queuing solutions. Q-SYS covers basic queuing system needs to sophisticated multi-branch enterprise solutions. It also features software and hardware engineered to work together in thousands of installations.
By understanding and tracking the flow of customers, from the time they enter the queue until they receive service, Q-SYS helps you ensure that you deliver the best customer experience.
Confusion or unclear directions are a waste of time for everyone. By providing your customers with a clear direction, the display solutions employed by Q-SYS help speed up the flow of customers and give customers the confidence that they are moving in the right direction.
Display solutions also reduce communication traffic and increase reliability. With customizable display messages, you can organize the way content is delivered to your customers, and with multiple installation solutions, the display solutions can be customized according to your preference.
The employment of effective display solutions helps you eliminate the stress of having to call out for customers and makes your service more professional, organized and polite.
The challenge for any organization is to get its message across in an engaging manner. Q-SYS helps you connect to your customers by providing beneficial content in a clear and concise manner.
How you communicate with your customer is equally important along with what you communicate. To take advantage of growth opportunities, applications need to cater to globalization trends.
With this objective in mind, Q-SYS employs multi-lingual display solutions to enhance customer experience and help them engage in the interface language they are most comfortable with.
Q-SYS lets you either create interfaces in languages other than the default language or lets individual users change the display language as per their preference. This helps deliver exceptional customer service.
Q-SYS features software that helps customers provide inputs according to their preference. This helps them make decisions beneficial to them without having to wait for a representative to take care of it.
Q-SYS also allows inputs of customers to provide marketers and business owners with the insight to improve their business, products and overall customer experience.
By employing a soft call pad connected to the controller, Q-SYS presents customers with a simple way to provide their inputs. These inputs offer clarity about what your customer expects and they can also be used to ensure that the service provided by you is something that solves a customer's problem or fulfills a need.
Through this feature, Q-SYS also gives you an idea of how you can improve customer experience or alter the current customer service according to your customer's requirements.
With the Virtual Queuing app, Q-SYS provides an alternative solution to the traditional queue management systems in the form of an easy-to-use mobile application. Irrespective of where your customers are, they can be aware of the waiting conditions in real time for each of your services with this app.
Using this app, customers can book a virtual ticket in the queue and know the service provider's vacant slot or time of availability. Customers will be assigned a time range indicating when they will be called to the counter. Based on this, they can plan their visit to your outlet, instead of arriving early and being inconvenienced by waiting. Customers can also change their appointment time, postpone it or simply cancel it. This app is available as a web service, dedicated to your company and directly on your mobile device.
Through this app, Q-SYS helps achieve customer loyalty by way of a unique quality service. It also portrays your organization in a modern, professional and distinguished light, and ensures your customers the flexibility to change their call time depending on their preference.
Customers are provided with the freedom to book a virtual ticket without having to be physically present in a queue helping them save time and providing you with customer flow forecast.
The Q-SYS Management Information System (MIS) enables the top management to monitor the customer flow (in each branch) and improve customer service. It features a Central Reporting Software that provides real-time information and reporting.
The features of the Q-SYS online reporting systems are:
The Q-SYS Management Information System (MIS) enables the top management to monitor the customer flow (in each branch) and improve customer service. It features a Central Reporting Software that provides real-time information and reporting.
The features of the Q-SYS hands-on training are:
Q-SYS employs the functionalities of central management, which encompasses the following features:
