CX Portal

Hailed as one of the most valued voices in customer experience today, international consultant and founder of CMXperience, Clare Muscutt says:

“Building a good customer experience does not happen by accident. It happens by design.”

Customer experience is now a top priority for all businesses. A satisfying customer experience not only results in a happy customer, but it can also lead to additional revenue. It is no longer only the quality of a product or service that wins customers, but providing top notch customer experience has become a critical factor in retaining customers and adding new ones.

“Revolve your world around the customer and more customers will revolve around you.”
Heather Williams

There is tangible business value in managing the customer experience effectively. At Q-SYS we understand that multiple factors can affect the customer experience, and the ability to receive and act on customer feedback is at the core of long-term business success.

Net Promoter Score

Net Promoter Score (NPS) is a metric used in customer experience programs that measures the loyalty of customers to a particular brand or company.The scores are measured with a single question survey.

Complaint Management

The CX Portal at Q-SYS has a built in feedback and complaint management module which automatically assigns negative reviews by customers to dedicated team members responsible for resolving such complaints.

Complaint Management

Escalation Matrix

Once feedback or specific comments have been received from clients, the system at Q-Sys automatically generates a ticket that is escalated to different levels of the concerned department depending on the pre-defined escalation matrix.

Client Notification

One of the essential tasks of businesses is to identify their target market. A target market is a group of potential customers to whom a company wishes to sell its products or services.

Client Notification

One of the essential tasks of businesses is to identify their target market. A target market is a group of potential customers to whom a company wishes to sell its products or services.

Feedback Channels

The Q-SYS system is versatile. It enables customers to provide feedback at various touch points through various channels such as SMS, dedicated Feedback kiosks, QR codes and even integration with payment wallets.