Customers can use mobile apps to generate their tickets in the queue virtually, without physically visiting the branch. This enhances the service experience, by reducing the waiting time. The app allows customers to know the next vacant slot available for the service they desire and schedule their appointment accordingly. The can also anticipate the duration for their turn in the queue, real-time. It allows them to change their appointment time – reschedule or cancel the appointment entirely.
The virtual queuing app is available as a web service that can be dedicated for your organization, and is directly available on the mobile device. In addition to customers, organizations benefit from the mobile app by being able to manage queues more efficiently. They help you forecast your customer flow, save your waiting area space, and build a reputation of professionalism the your organization.