While engaging customers during their waiting period, Q-Sys works to automatically direct customers to their desired destination.
The result is that each individual entering the system is served fairly and efficiently. Moreover, the need for human assistance in managing the queues is minimized, leading to lesser administrative efforts with higher efficiency.
Since employees can forecast visitor flow based on a customer’s input through virtual queuing, it helps them classify customers according to the service required to fulfill their need. This helps them customize their service accordingly to improve customer-staff interaction.
This constant knowledge of the number of customers on hand and their required needs will keep employees engaged, reducing idle time and increasing work efficiency. It also helps the management to monitor staff efficiency by tracking their performance through MIS that converts data to information and compare business statistics to monitor employee functioning.