The hardware includes the Self-Help Ticketing Kiosk, Status Display Unit (SDU), Counter Display Unit (LED CDU), Calling Device, and a Controller and Hub. The fundamental attribute common to all these units is the customization possible at various stages. From a visual perspective, they can be customized to your organization’s theme colors to ensure they match the surrounding ambience. Based on individual positioning requirements in your branch/center, they are also available in different models with various shapes and sizes.
Further, the ticketing kiosk dispenses the relevant ticket to customers based on their service requirement, and offers priority ticketing based on the customer category and purpose of visit. The SDUs have customizable screen templates. SDUs can be used for various communication and engaging visuals, in addition to status notification display. The CDU installation configuration offers customization – it can be wall mounting or desk-based, and display preset messages when turned off.
The controller and hub comprise the server and provide organizations the necessary flexibility and connectivity in almost all environments, thereby providing a single-window for all queue management functions.