Enhanced Customer Experience
Q-Sys provides the functionalities of allocating and printing tickets for customers to help them enjoy the benefits of a virtual queuing system.
While customers wait to be serviced, Q-Sys engages them through interactive visual media.
After a customer’s ticket number is called out and the appropriate service is delivered, Q-Sys prompts each customer to provide feedback regarding their experience through surveys.
Based on the data received, Q-Sys helps management perform statistical analysis of the data for future needs.
The power of Q-Sys lies in that it automatically directs customers to their desired destination in the shortest possible time after receiving their input through the self-help kiosk. The result is that each individual entering the system is served fairly and efficiently.
This individual customer engagement functionality along with reduced time to fulfill their needs results in enhanced customer experience.